At Atelier//Shibani, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us through our website, products, or services. By accessing our website or making a purchase, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We collect various types of personal information from and about users of our website, including:
1.1 Information You Provide Directly:
● Contact Information: This includes your name, email address, phone number, and shipping/billing addresses.
● Payment Information: We collect payment details, including credit/debit card numbers, to process orders.
● Account Information: When you create an account, we may collect a username, password, and other relevant profile information.
● Communication Information: Any details you provide when contacting our support team or participating in surveys.

1.2 Automatically Collected Information:
● Usage Data: We collect information about your interactions with our website, such as IP address, browser type, access times, pages viewed, and referring URLs.
● Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities and preferences.

1.3 Third-Party Sources:
We may receive information about you from third-party services (such as payment processors or social media platforms) that you use to interact with us.

2. How We Use Your Information
We use the personal information we collect for the following purposes:
2.1 Processing Transactions:
We use your information to process and fulfill orders, including shipping products, processing payments, and providing order confirmations and updates.

2.2 Communication:
We may use your contact details to send you important updates, notifications, and promotional materials (subject to your consent). This includes responding to inquiries, offering customer support, and notifying you of any changes to our policies.

2.3 Personalization and Improvement:
We use your information to improve our website, products, and services by analyzing user behavior, preferences, and feedback. This allows us to enhance user experiences and tailor content, features, and marketing to your interests.

2.4 Legal Compliance:
We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

2.5 Fraud Prevention and Security:
We use personal data to detect, prevent, and address fraud, security breaches, or any harmful activity that might affect our customers or systems.

3. Sharing Your Information
We respect your privacy and will not sell or rent your personal information. However, we may share your information in the following circumstances:
3.1 Service Providers:
We may share your data with trusted third-party service providers who assist us in operating our website, processing payments, shipping products, or conducting marketing activities. These third parties are contractually obligated to protect your personal data.

3.2 Legal Requirements:
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency).

3.3 Business Transfers:
If Atelier//Shibani is involved in a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you if such a transfer occurs and becomes subject to a different privacy policy.

4. Your Data Protection Rights
You have the following rights regarding your personal information:
4.1 Access and Rectification:
You have the right to access the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

4.2 Deletion:
You may request the deletion of your personal information, subject to certain exceptions (e.g., if we are required by law to retain it).

4.3 Objection to Processing:
You have the right to object to our processing of your personal data for direct marketing purposes or if processing is based on our legitimate interests.

4.4 Data Portability:
You may request a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format, and you have the right to transmit that data to another controller.

4.5 Withdraw Consent:
If we rely on your consent to process your data, you can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us at theteam@ateliershibani.com. We may request additional information to verify your identity before processing your request.

5. Security of Your Information
We implement reasonable technical, administrative, and physical safeguards to protect the personal information you provide from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no security system is completely impenetrable, and we cannot guarantee the absolute security of your data.
5.1 Secure Transactions:
All payment transactions are processed through secure, third-party payment gateways and are not stored on our servers. We do not retain your payment information after the transaction is complete.

5.2 Data Retention:
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files that are placed on your device to help us understand how you use our site and to personalize content.
You can manage cookie preferences through your browser settings. Please note that disabling cookies may limit certain features of our website.

7. Children’s Privacy
Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at theteam@ateliershibani.com, and we will take steps to remove that information from our systems.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any modifications will be effective when posted on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

9. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising from or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
Email: theteam@ateliershibani.com